Frequently asked questions

Sizing

Our dresses are true to size, so we recommend the following standard sizing guidelines.

  • Preemie babies, please select the Preemie size.
  • 1 to 1.5 months old, go with the Newborn size.
  • 1.5 to 3.5 months, choose 0–3 months.
  • 3.5 to 6.5 months, select 3–6 months.
  • 6.5 to 9.5 months, pick 6–9 months.
  • 9.5 to 12.5 months, choose 9–12 months.
  • 12.5 to 18.5 months, go with 12–18 months.

Prefer a custom fit? No problem! We just need a few simple measurements:

  • Foot measurement: This refers to the total sole length, measured from the front of the toe to the end of the heel.
  • Head measurement: Start at the bottom of one earlobe, go over the top of the head, and stop at the bottom of the other earlobe.
  • Chest measurement: Wrap the measuring tape all the way around the fullest part of the chest, just under the arms. Make sure the arms are raised and no clothing is worn during the measurement.

    📸 Please refer to our Sizing Section for photo references and measurement guidance.

    We can also set up a video call to guide you through the measurement and design process. With over 10 years of experience, we only need three basic measurements—using just a tape measure. We'll provide clear instructions and reference photos to make it easy for you.

Custom-made means tailoring the dress to your baby’s exact measurements and making design adjustments—such as changing the sleeve style, adjusting the dress length, or modifying the neckline.

Customization is free of charge unless significant additional fabric is required, in which case we’ll reach out to you. Since it's complimentary, you can simply include your child's body measurements at checkout.


Custom-made gowns do not require additional processing time. Once we receive the body measurements, we need just 2 days to complete the gown, and 3–4 days for shipping. So from order to delivery, the entire process takes about a week.

Shipping

Shipping is free, no matter where you are in the world.

Order today, get it next week!

Yes, a reliable tracking number from DHL/UPS/FedEx will be emailed to you.

We use, UPS, DHL and FedEx.

Payment

We accept payments via PayPal. You don’t need a PayPal account to make a payment — simply choose guest checkout to pay using your credit or debit card.

Yes, your payment is completely secure. All transactions are processed through trusted and encrypted payment gateways like PayPal, which protect your financial information. We never store your card details.

You don’t need a PayPal account to make a payment — simply choose guest checkout to pay using your credit or debit card.

Yes, we accept credit and debit cards through PayPal. You don’t need a PayPal account — simply choose the “Pay with Debit or Credit Card” option at checkout to pay as a guest.



Returns

Yes, we accept returns and exchanges on all items except custom-made dresses.

Please contact us within 3 days of delivery and ship the item back within 7 days.

To request a return or exchange, please contact us with your order number and reason.

We’ll guide you through the return process and provide the return shipping address.

Custom or personalized orders are non-returnable unless they arrive damaged or defective.

We also do not accept returns for items that have been worn, washed, or altered.

Yes, buyers are responsible for return shipping costs.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Still need help? Send us a note.